Privacy Policy
Effective Date: February 2026
At Fix My Appliance, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to ensure your details remain confidential while we provide our independent repair services.
1. Information Collection and Use
When you book a service with us, we collect specific personal information to facilitate a smooth doorstep repair experience.
Identity Data: This includes your name and contact number, which allows N Munishraja and our team to communicate with you regarding your appointment.
Service Location: We collect your physical address in Madurai to send our technicians to your doorstep.
Technical Information: We collect data regarding your appliance (Brand, Model, and symptoms of the fault) to ensure our technicians arrive with the correct tools and spare parts.
2. Legal Basis for Processing
We process your information based on the necessity of fulfilling a service contract. When you request a repair, we use your data to:
Schedule a technician’s visit.
Process payments and issue invoices.
Manage and track your 30-day service warranty and 90-day spare parts warranty.
3. Disclosure of Independent Status
In compliance with transparency standards, we state that Fix My Appliance is a third-party, independent service provider. Your data is handled solely by our internal team and is never shared with appliance manufacturers (such as LG, Samsung, etc.) unless explicitly required by law.
4. AI-Generated Content & Identification
To enhance your user experience, this website uses images and descriptive content generated by Gemini AI.
Purpose: These AI-generated images are used strictly for customer identification purposes (e.g., helping you identify a specific type of AC compressor or washing machine drum).
Accuracy: While these images are highly realistic, they are representative illustrations. We use them to provide a clear visual guide to the services we offer.
5. Data Retention and Security
We retain your service records for the duration of your warranty period (up to 90 days) and for a reasonable period thereafter for accounting and tax purposes. We implement industry-standard security measures to prevent unauthorized access, alteration, or disclosure of your personal contact details.
6. Third-Party Links
Our website may contain links to social media or maps. Please note that we do not control the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party service you visit.
7. Your Rights
As a customer, you have the right to:
Request a copy of the information we hold about you.
Request the correction of any inaccurate details (such as an updated phone number).
Request the deletion of your data once the warranty period has expired.
8. Changes to This Policy
Fix My Appliance reserves the right to update this policy as our services evolve. Any changes will be posted on this page with an updated “Effective Date.”
Contact Us Regarding Your Privacy
If you have any questions about this policy or how your data is handled, please contact:
Data Controller: N Munishraja
Phone: 7397393843
Email: fixmyappliance1807@gmail.com
Office Address: Alagar Nagar 1st Street, K. Pudur, Madurai – 625007
